The terms that govern your use of Voice Orion's website and wholesale voice services.
These Terms & Conditions ("Terms") govern your access to and use of the Voice Orion website and wholesale voice services ("Services"). By using our Services you agree to these Terms. This is a general template and not legal advice - please have your counsel review before publishing.
Welcome to Voice Orion. These Terms and Conditions (“Terms”, “Agreement”, or “Terms and Conditions”) govern your access to and use of the communication services, platforms, websites, applications, networks, and related products provided by Voice Orion (“Voice Orion”, “Company”, “we”, “us”, or “our”).
By registering for, purchasing, accessing, or using any Voice Orion service, you (“Customer”, “you”, or “your”) acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with these Terms, you must not access or use our services.
For business customers entering into a separate Master Services Agreement, Order Form, Service Agreement, or other written agreement with Voice Orion, those documents may supplement or supersede these Terms to the extent expressly stated.
Voice Orion provides business-focused telecommunications and communication infrastructure, including wholesale Voice over IP (“VoIP”), voice termination, SIP trunking, DID and toll-free number origination, SMS, WhatsApp Business messaging, email marketing solutions, domestic and international communication services, and STIR/SHAKEN implementation.
Our services are designed primarily for businesses, enterprises, service providers, contact centers, resellers, and other commercial users requiring reliable communication infrastructure.
Voice Orion may use its own infrastructure and/or third-party telecommunications carriers, network operators, technology providers, messaging providers, and other service partners to deliver services.
By using Voice Orion services, you represent and warrant that:
Voice Orion primarily provides services to business customers. We may request additional documentation or verification before activating or continuing certain services.
Depending on the services purchased, Voice Orion may provide:
Specific features, destinations, rates, technical specifications, service limitations, and applicable usage requirements may vary by service and may be described in an Order Form, quotation, service schedule, pricing document, or other written agreement.
Voice Orion reserves the right to modify, enhance, discontinue, or replace particular service features where reasonably necessary, subject to applicable contractual obligations.
Certain services require the Customer to create an account.
You are responsible for:
You are responsible for all activity conducted through your account unless the activity resulted directly from Voice Orion’s proven security failure.
Voice Orion may undertake identification, business, regulatory, compliance, number ownership, traffic, or other verification procedures prior to or during service offering.
The Customer is solely responsible for its use of Voice Orion services and for the content, traffic, communications, messages, campaigns, and destinations associated with its account.
The Customer agrees not to:
Voice Orion may immediately restrict, suspend, or terminate traffic that reasonably appears fraudulent, abusive, illegal, or harmful.
Voice Orion provides domestic and international voice termination services through available telecommunications routes and carrier relationships.
Call quality, completion rates, latency, routing, and availability may vary depending on destination, originating network, terminating carrier, geographic location, congestion, regulatory requirements, and circumstances outside Voice Orion’s reasonable control.
Voice Orion will make commercially reasonable efforts to provide reliable voice connectivity but does not guarantee that every call will successfully connect or maintain a particular level of audio quality.
Voice Orion may change routes, carriers, routing methods, or technical configurations when necessary to maintain service quality, compliance, availability, or network security.
Customers using SIP trunking services are responsible for maintaining compatible equipment, networks, firewalls, bandwidth, IP configurations, authentication credentials, and other infrastructure necessary to connect to Voice Orion.
Voice Orion is not responsible for service interruptions caused by:
Customers must maintain appropriate security controls to prevent unauthorized SIP access and fraudulent call activity.
DID and toll-free numbers may be assigned subject to availability, geographic restrictions, regulatory requirements, carrier policies, and applicable number-management rules.
The Customer does not acquire ownership of a telephone number merely by receiving or using it.
Voice Orion may be required to reclaim, change, suspend, or reassign numbers due to regulatory requirements, carrier requirements, inactivity, fraud prevention, number portability requirements, or circumstances outside Voice Orion’s reasonable control.
Customers may be required to provide valid business, identity, address, use-case, or other documentation before certain numbers can be activated.
Customers using SMS or other messaging services must comply with all applicable messaging laws, regulations, carrier requirements, and industry standards.
The Customer is responsible for obtaining all legally required consent before sending marketing, promotional, transactional, or other communications.
Customers must maintain appropriate opt-out mechanisms and must honor unsubscribe, STOP, opt-out, consent withdrawal, and similar requests where legally required.
Voice Orion may block or restrict messaging traffic that violates applicable law, carrier policies, acceptable-use requirements, or industry standards.
Voice Orion does not guarantee delivery of every message because delivery may depend on mobile operators, messaging platforms, geographic restrictions, content filtering, recipient devices, network conditions, and other third parties.
Where Voice Orion provides WhatsApp Business messaging services, Customers must comply with all applicable WhatsApp/Meta requirements, messaging policies, business verification requirements, template requirements, consent requirements, and applicable laws.
The Customer is responsible for ensuring that its communications are lawful, properly authorized, non-deceptive, and compliant with applicable messaging requirements.
Voice Orion may suspend or restrict WhatsApp-related services where required by the applicable platform, carrier, regulator, or service provider.
Customers using Voice Orion email marketing services are responsible for ensuring that all email campaigns comply with applicable anti-spam, privacy, marketing, and electronic communications laws.
Customers must not use the service to distribute:
Customers are responsible for maintaining appropriate consent, unsubscribe mechanisms, suppression lists, and campaign records where required by law.
Voice Orion may suspend campaigns or accounts where abuse, excessive complaints, malicious activity, or regulatory violations are detected.
Voice Orion supports STIR/SHAKEN technology where applicable.
STIR/SHAKEN is designed to help authenticate caller identity and combat illegal caller-ID spoofing.
Customers must provide accurate information and use caller identification data only in accordance with applicable law and authorization requirements.
Voice Orion does not guarantee that every call will receive a particular attestation level or that every receiving carrier, device, or network will display or treat caller-ID information in a particular manner.
Customers must not intentionally manipulate, falsify, or misrepresent caller identity information.
Voice Orion services may not be used for any unlawful, fraudulent, abusive, harmful, or deceptive purpose.
Prohibited activities include, without limitation:
Voice Orion may investigate suspected violations and may suspend or terminate services when reasonably necessary to protect its network, customers, carriers, partners, or other users.
Service rates may vary depending on destination, service type, traffic volume, carrier costs, regulatory charges, routing conditions, and other factors.
Unless otherwise stated in a written agreement:
The Customer is responsible for reviewing applicable rates before generating significant traffic.
Voice Orion may update pricing when carrier costs, regulatory charges, routing conditions, or other commercial circumstances change.
Customers agree to pay all charges associated with their use of Voice Orion services in accordance with the applicable billing terms.
Depending on the service, Voice Orion may require:
The Customer is responsible for all authorized traffic and usage charges generated through its account.
Late or unpaid amounts may result in suspension, limitation, or termination of services.
Where permitted by law and applicable agreement, Voice Orion may recover reasonable costs associated with collection of overdue amounts.
To protect the Voice Orion network and its customers, Voice Orion may monitor traffic patterns, usage behavior, destinations, call volumes, messaging activity, and other technical or transactional information for security, fraud prevention, billing, quality assurance, and regulatory compliance.
Where suspicious activity is identified, Voice Orion may temporarily suspend traffic, place account restrictions, request additional verification, or take other reasonable protective measures.
Voice Orion may act without prior notice when immediate action is reasonably necessary to prevent fraud, network abuse, security incidents, financial loss, or regulatory violations.
Voice Orion strives to maintain reliable and continuously available communication infrastructure supported by redundant systems and technical monitoring.
However, telecommunications services may be affected by circumstances beyond the Company's reasonable control, including:
Accordingly, Voice Orion does not guarantee uninterrupted or completely error-free service unless expressly agreed otherwise in writing.
Voice Orion may provide technical support through available support channels.
Support availability, response times, escalation procedures, and service-level commitments may vary depending on the Customer's service plan or written agreement.
Where applicable, Voice Orion provides 24/7 technical monitoring and support; however, response times may vary according to the nature and severity of the issue.
Customers must provide sufficient technical information and reasonable cooperation when requesting support.
Certain Voice Orion services may depend on third-party carriers, telecommunications operators, messaging platforms, cloud providers, numbering authorities, network operators, or technology providers.
Voice Orion does not control third-party infrastructure and cannot guarantee the availability, performance, policies, or continued operation of third-party services.
Where third-party service changes affect Voice Orion services, Voice Orion may make reasonable adjustments to routing, configuration, or service delivery.
All intellectual property rights relating to Voice Orion's websites, branding, software, platforms, documentation, technology, network architecture, content, trademarks, logos, and proprietary materials remain the property of Voice Orion or its applicable licensors.
Nothing in these Terms transfers ownership of Voice Orion intellectual property to the Customer.
The Customer may not copy, modify, reproduce, reverse engineer, distribute, sell, license, or commercially exploit Voice Orion proprietary materials except as expressly authorized in writing.
The Customer retains ownership of its lawful business content and information submitted through Voice Orion services, subject to the rights necessary for Voice Orion to provide the contracted services.
The Customer grants Voice Orion the limited rights necessary to process, transmit, store, route, deliver, and otherwise handle such information for the purpose of providing the services.
The Customer is responsible for ensuring that it has all necessary rights, permissions, consents, and legal authority to submit and process Customer data through the services.
Voice Orion may collect and process information necessary to operate accounts, provide telecommunications services, process payments, prevent fraud, provide support, maintain security, and comply with applicable laws.
Where applicable, Voice Orion's Privacy Policy and any Data Processing Agreement entered into between the parties will govern the processing of personal information.
Customers are responsible for complying with applicable privacy and data-protection requirements relating to their own use of Voice Orion services.
Each party may receive confidential or proprietary information from the other party in connection with the services.
Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorized third parties except:
Confidential information does not include information that is publicly available without breach of these Terms, independently developed, or lawfully obtained from another source.
Voice Orion may suspend or restrict services when reasonably necessary due to:
Where reasonably practicable, Voice Orion may notify the Customer before suspension. However, immediate suspension may occur without prior notice where delay could create significant risk.
Either party may terminate services in accordance with the applicable service agreement or Order Form.
Voice Orion may terminate an account or service if the Customer:
Upon termination, the Customer remains responsible for all charges incurred before the effective termination date.
To the maximum extent permitted by applicable law, Voice Orion services are provided on an “as available” and “as is” basis unless expressly stated otherwise in a written agreement.
Voice Orion does not warrant that:
Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.
To the maximum extent permitted by applicable law, Voice Orion and its affiliates, officers, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings arising from or relating to the services.
To the maximum extent permitted by law, Voice Orion's aggregate liability arising out of or relating to the services will be limited to the amount paid by the Customer to Voice Orion for the affected services during the applicable period specified in the governing agreement.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
The Customer agrees to defend, indemnify, and hold harmless Voice Orion, its affiliates, employees, officers, contractors, suppliers, carriers, and service partners from claims, losses, damages, liabilities, penalties, costs, and expenses arising from:
This provision will apply to the extent permitted by applicable law.
Voice Orion will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil disturbances, government actions, regulatory changes, labor disputes, power outages, Internet failures, telecommunications outages, carrier failures, cyber incidents, infrastructure failures, or other force majeure events.
Voice Orion will use commercially reasonable efforts to restore affected services when circumstances permit.
The Customer agrees to comply with all telecommunications and communications laws applicable to its use of Voice Orion services.
Depending on the Customer's location, traffic, and use case, such requirements may include laws relating to:
The Customer is responsible for determining and complying with the laws applicable to its business and communications.
Voice Orion may update these Terms from time to time to reflect changes in services, technology, legal requirements, security practices, or business operations.
Updated Terms may be published on the Voice Orion website or communicated through appropriate channels.
Your continued use of the services after the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
The Customer may not assign or transfer its rights or obligations under these Terms without Voice Orion's prior written consent, except where permitted under an applicable written agreement.
Voice Orion may assign or transfer its rights and obligations as part of a corporate restructuring, merger, acquisition, sale of assets, or similar transaction.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
A failure by Voice Orion to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision or any other provision in the future.
These Terms, together with applicable Order Forms, Service Agreements, pricing documents, policies, and other written agreements between Voice Orion and the Customer, constitute the agreement governing the Customer's use of the applicable services.
Where a separately executed agreement conflicts with these Terms, the separately executed agreement will control to the extent expressly stated therein.
These Terms will be governed by the laws of [Insert State/Country], without regard to its conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the services will be resolved through [courts/arbitration/other agreed dispute-resolution mechanism] in [Insert Jurisdiction], unless otherwise required by applicable law or agreed in writing between the parties.
Important: Voice Orion should have its legal counsel insert the appropriate governing law, jurisdiction, arbitration provisions, notice requirements, and dispute-resolution mechanism before publishing these Terms.
Legal or contractual notices should be sent through the contact details designated by Voice Orion for legal or contractual communications.
Voice Orion may also communicate operational notices, service announcements, maintenance information, billing notifications, and other account-related information through the Customer's registered email address, account portal, or other authorized communication channels.
For questions regarding these Terms and Conditions or Voice Orion services, please contact:
Voice Orion
By registering for, purchasing, activating, or using Voice Orion services, the Customer confirms that:
By using Voice Orion services, you acknowledge and agree to these Terms and Conditions.